We will only accept exchanges/returns of products ordered online up to 14 days after the date of receipt of the order, as described in the legislation governing this sector. 24/2014 of February 14, the customer has the right to cancel the contract within a maximum period of 14 calendar days after the date of receipt of the order, taking into account that: The customer will have to send us their bank details (account NIB, bank and holder), in order to proceed with the refund.According to Decree Law No. To return your order, just send an email to a maximum period of 14 days from the date of receipt of the order.Īll refunds are made by bank transfer within 8 days. Products returned incomplete, used or damaged will not be accepted. Only in case the product is defective will the shipping costs be paid by the manufacturer.ĪTTENTION: Returns will only be accepted for defective access products or those sent in error and must be returned in their original and complete packaging. The customer is responsible for the cost of shipping the order to the respective manufacturers/suppliers. which is counted from the day of receipt of the order by the customer.

In accordance with article 6 of Decree-Law no. Refunds are processed within 30 days of receipt and acceptance of returned products. Orders returned by the carrier due to the customer's absence, or refusal of the same, will be partially refunded, whenever the customer requests it, after deduction of the postage value - In the case of orders in which the postage is offered, a deduction is made in the reimbursement for the amount in force in the carrier used for the shipment. In case of withdrawal or error of the customer, the cost of the return will be charged. hygiene products whose packaging has been opened. Returned items must be in perfect conditions, complete and properly packed in the original packaging accompanied by the respective purchase invoice (original), exchanges of perfumes, after-shave, shower gel, body lotion, creams, cosmetics or other items are not accepted. You can make the return at the time of delivery or up to 14 days after delivery.ĭelivery act – you must indicate on the carrier's waybill which anomalies were detected (eg damaged box, missing item.), and if you want an exchange or refund. *Portes Grátis nas encomendas superiores a 399€

The times shown are merely indicative, and may vary for reasons beyond our control.ġ0kilos - 30kilos = 12,99€ (CTT EXPRESSO)ġ0kilos - 30kilos = 99,99€ (CTT EXPRESSO)ĮUROPE I (Germany, Italy, Belgium, France, Netherlands, Luxembourg)ġ0kilos - 30kilos = 29,99€ (CTT EXPRESSO)ĮUROPE II (Austria, Czech Republic, Denmark, Slovakia, Slovenia and Poland)ġ0kilos - 30kilos = 49,99€ (CTT EXPRESSO)ĮUROPE III (Finland, Ireland, Lithuania, Latvia, Sweden, Hungary)ĮUROPE IV (Greece, Malta, Cyprus, Iceland, Turkey, Albania, Bosnia and Herzegovina, Faroe Islands, Kosovo, Montenegro and the Republic of North Macedonia) Any and all items sent by Correos Express, CTT and/or Kargo are subject to a shipping fee calculated according to the weight and delivery destination.ĭelivery time varies between zones and order processing.

Encomenda ctt expresso